My spouse and I have been patients at RMC since 2019, making the effort to travel an hour each time because we trusted the care and professionalism. Unfortunately, our recent experience has left us disappointed and questioning that trust.
When scheduling our recent annual wellness exams, I specifically mentioned that these were preventive visits, and we were assured by the staff that they would be covered under our insurance. At the front desk, we reconfirmed this while providing our insurance card. During the appointment, the nurse offered flu shots, and I asked directly if they were covered. She confidently said they were free, so we agreed.
To our surprise, we received a bill after the visit for services we were never informed would incur charges. In the past, any additional costs like blood work or ECGs were clearly discussed beforehand, so this lack of transparency was unexpected and frustrating.
We’ve also reached out to the billing and grievance departments multiple times via email to resolve this issue, but there’s been no response. This lack of communication is highly unprofessional and reflects poorly on the practice.
I urge RMC to review this matter and waive the charges, as this situation was entirely avoidable with proper communication. Experiences like this make it hard to continue recommending or trusting a place we once valued.
Pushpendra C. | Jan 08, 2025
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